1. Introduction
This Privacy Policy explains how Prola Group collects, uses, stores, shares, and protects personal data when you visit our website, request information, submit a form, book a call, request a quote, purchase services, or otherwise interact with us.
By using our website or services, you acknowledge this Privacy Policy.
2. Who We Are
Prola Group is the business responsible for the collection and use of personal data described in this Privacy Policy.
If you have questions about this Privacy Policy or your personal data, you can contact us at:
3. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
A. Identity and Contact Information
- full name
- company name
- job title
- email address
- phone number
- billing address
- business address
B. Project and Business Information
- project briefs
- sketches, files, or references you send us
- product specifications
- project requirements
- budgets and timelines
- communication history with our team
C. Transaction and Account Information
- invoice details
- payment status
- transaction references
- purchase history
- retainer or package information
We do not intentionally store full payment card details unless handled by a third-party payment processor on its own systems.
D. Technical and Usage Information
- IP address
- browser type and version
- device type
- operating system
- referring pages
- pages viewed
- time spent on pages
- interactions with the website
- approximate location based on IP
- cookie identifiers and analytics data
E. Communication Information
- contact form submissions
- emails and messages
- booking details
- meeting notes
- files and attachments sent to us
4. How We Collect Personal Data
We may collect personal data:
- directly from you when you fill out forms, book a call, request a quote, contact us, or purchase services
- automatically through cookies, analytics tools, server logs, and similar technologies
- from third-party platforms used to communicate or transact with us
- from your employer, team members, or colleagues where they involve you in a project
5. How We Use Personal Data
We may use personal data to:
- respond to inquiries
- prepare quotes and proposals
- onboard clients
- provide services
- process payments and issue invoices
- communicate about projects
- manage revisions and approvals
- improve our website and services
- monitor website usage and performance
- maintain security and prevent misuse
- comply with legal, tax, accounting, and regulatory obligations
- send marketing or business updates where permitted by law
6. Legal Bases for Processing
Where required by applicable law, we process personal data on one or more of the following legal bases:
- your consent
- performance of a contract
- steps taken at your request before entering into a contract
- compliance with legal obligations
- our legitimate interests in operating, securing, improving, and marketing our business, provided those interests are not overridden by your rights and interests
7. Cookies and Similar Technologies
We use cookies and similar technologies to:
- enable core website functionality
- remember user preferences
- analyze website traffic and usage
- improve website performance
- understand marketing performance
- support security and abuse prevention
Please see our Cookie Policy for more information.
8. How We Share Personal Data
We may share personal data where reasonably necessary with:
- payment processors
- hosting providers
- analytics providers
- cloud storage providers
- communication platforms
- scheduling tools
- contractors, freelancers, or team members working on your project
- legal, tax, accounting, and business advisors
- regulators, courts, or authorities where required by law
We do not sell personal data for money.
We do not share project information publicly unless portfolio use is permitted or confidentiality has not been requested in writing.
9. International Data Transfers
Because Prola is a remote-first business serving clients internationally, personal data may be processed or accessed in countries other than your own.
Where required by applicable law, we take reasonable steps to use appropriate safeguards for international data transfers.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- providing services
- maintaining business and financial records
- resolving disputes
- enforcing agreements
- complying with legal, tax, accounting, and regulatory obligations
- protecting our business interests
Where we cannot state an exact retention period, we determine retention based on the nature of the data, the purpose of processing, legal requirements, and operational need.
11. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- know what personal data we collect and how we use it
- request access to your personal data
- request correction of inaccurate personal data
- request deletion of personal data, subject to exceptions
- object to or restrict certain processing
- withdraw consent where processing is based on consent
- request a copy of certain data
- opt out of sale or sharing where applicable
- limit the use or disclosure of sensitive personal information where applicable
We will not discriminate against you for exercising privacy rights available under applicable law.
13. How to Exercise Your Rights
To exercise privacy rights available to you under applicable law, contact us at:
Please provide enough information for us to verify your identity and understand your request. We may request additional information before processing your request.
Where applicable law requires a response within a specific timeframe, we will respond within that timeframe.
14. Residents of California
If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information we collect, use, disclose, and retain, the right to request deletion of personal information subject to exceptions, the right to request correction of inaccurate personal information, the right to opt out of the sale or sharing of personal information if applicable, and the right to limit the use and disclosure of sensitive personal information if applicable.
We do not sell personal information for money.
If we use cookies or similar technologies in a way that constitutes sharing for cross-context behavioral advertising under applicable California law, California residents may exercise opt-out rights by contacting us at [email protected] or through any privacy controls made available on our website.
15. Do Not Track and Preference Signals
Some browsers and extensions offer Do Not Track settings or privacy preference signals.
Where required by applicable law, we will honor recognized opt-out preference signals for choices related to sale or sharing of personal information.
Because standards for browser-based signals are not always uniform, our website may not respond to every signal unless legally required.
16. Marketing Communications
If you subscribe to updates or receive marketing communications from us, you can unsubscribe at any time using the unsubscribe link or by contacting us.
Service-related communications about projects, invoices, legal notices, or operational updates may still be sent where necessary.
17. Children’s Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children.
If you believe a child has provided personal data to us, contact us and we will take reasonable steps to delete it.
18. Third-Party Links
Our website may contain links to third-party websites, platforms, or tools. We are not responsible for their content, privacy practices, or legal terms.
You should review their policies separately.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.
20. Contact
Prola Group